CRM Administrator - Salesforce

Job Description

Job Title: CRM Administrator ? Salesforce Department: Product / Business Systems Location: Hyderabad (Work from Office) Employment Type: Full-time Working Days: 6 Days/Week ?? About NxtWave NxtWave is one of India?s fastest-growing EdTech startups , transforming how India learns technology. Through its CCBP 4.0 programs , NxtWave empowers youth from diverse educational backgrounds to become highly skilled software professionals . Founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad) , Sashank Reddy (IIT Bombay) , and Anupam Pedarla (IIT Kharagpur) , NxtWave raised ?275 crore led by Greater Pacific Capital and is backed by Orios Ventures , Better Capital , and marquee angel investors. As an official partner of NSDC (Ministry of Skill Development & Entrepreneurship, Govt. of India) and recognized by NASSCOM and Startup India , NxtWave has become a leader in reshaping India?s tech workforce. ?? Know more about NxtWave ?? Featured in: Economic Times | CNBC | YourStory | VCCircle ?? Role Overview We are looking for a CRM Administrator ? Salesforce to manage, optimize, and enhance our Salesforce environment to ensure it supports organizational goals effectively. You will play a key role in maintaining data integrity, enabling automation, supporting integrations, and ensuring the CRM delivers maximum value to sales, marketing, and customer success teams. This is a hands-on technical and strategic role that bridges business needs and platform functionality ? ideal for someone who thrives at the intersection of systems management, process improvement, and stakeholder collaboration. ?? Key Responsibilities CRM Administration & Optimization Oversee day-to-day Salesforce operations, including user management, data accuracy, and performance monitoring. Configure fields, page layouts, record types, workflows, and automation to meet business needs. Develop and maintain dashboards and reports for performance tracking and decision-making. Ensure compliance with CRM best practices, maintaining clean, structured data and process integrity. Integration & Automation Manage CRM integrations with other business tools (marketing automation, support systems, analytics). Collaborate with internal tech teams to ensure smooth data flow across systems. Identify opportunities for automation and workflow optimization using Salesforce tools and connected apps. Support & Collaboration Partner with Sales, Marketing, and Product teams to understand evolving requirements. Provide technical support and training to users, ensuring smooth adoption and utilization. Collaborate with the CRM Associate Product Manager to plan improvements, system upgrades, and release rollouts. Data Governance & Reporting Maintain data hygiene through regular audits, deduplication, and validation checks. Analyze CRM performance and user activity to identify process improvement opportunities. Develop documentation for CRM configurations, workflows, and integration points. ?? Qualities We Value Analytical & Detail-Oriented: Deep understanding of data accuracy and system dependencies. Technical Problem-Solver: Ability to troubleshoot and resolve Salesforce issues efficiently. Collaborative: Works seamlessly across departments to align CRM operations with business goals. Adaptable: Comfortable managing priorities in a dynamic, high-growth environment. Proactive: Constantly seeks opportunities to enhance workflows and system performance. Clear Communicator: Bridges technical concepts with business understanding. ??? Qualifications & Experience Education: Bachelor?s degree in Information Systems, Computer Science, Business Administration, or a related field. Experience: 2?4 years in Salesforce Administration or CRM Management roles. Certifications: Salesforce Administrator Certification (ADM-201) preferred. Technical Proficiency: Hands-on experience with Salesforce Lightning, Reports, Dashboards, and Flow Builder. Familiarity with CRM integrations, APIs, and automation tools (Zapier, Make, etc.). Strong knowledge of data management, security settings, and user permissions. Soft Skills: Strong documentation, stakeholder management, and training abilities. ?? Technical Competencies Salesforce Expertise: Lightning UI, Flow, Process Builder, Validation Rules, Reports, Dashboards. Data Tools: Advanced Google Sheets / Excel for data imports, exports, and analysis. Integration Knowledge: Familiarity with data connectors and middleware for third-party app integrations. Analytics: Proficiency in CRM data visualization and KPI tracking. ?? Why Work with Us Impactful Role: Be the backbone of NxtWave?s data-driven operations and CRM ecosystem. Career Growth: Fast-track your Salesforce career with exposure to enterprise-grade CRM practices. Collaborative Environment: Work closely with talented product, operations, and marketing teams. Innovation-First Culture: Experiment, automate, and improve ? with support to learn continuously. ?? Additional Information Compensation: Competitive, based on experience and certifications. Work Location: Hyderabad (Work from Office). Work Schedule: 6 Days a Week. Let?s Build Something Amazing Together! If you are passionate about Salesforce administration, data optimization, and system innovation , join us to elevate the CRM backbone of India?s most transformative EdTech brand.