Country Head - India

Commure is looking for a Country Head – India to own and scale our India operations. This leader will be accountable for operational excellence, delivery outcomes, team leadership, and transformation, with a strong focus on process improvement.

What you'll do

Own India operations end-to-end

• Lead overall India operations across functions (e.g., revenue cycle operations, support teams, shared services, and enabling functions as applicable).
• Own delivery metrics and outcomes: productivity, quality, turnaround time, SLAs, customer impact, and cost efficiency.
• Build strong operating rhythms: weekly business reviews, KPI dashboards, performance reviews, and escalation management.

Drive process improvement & transformation

• Identify bottlenecks and redesign workflows to reduce errors, improve throughput, and strengthen controls.
• Lead continuous improvement initiatives using Lean-style thinking (root cause analysis, SOP modernisation, standardisation).

Data-driven management & systems understanding

• Use data to drive decisions—ensure metrics are well-defined, trusted, and actionable (single source of truth mindset).
• Understand backend data flows enough to ask the right questions: source systems → transformations → dashboards → operational action.
• Partner with analytics/BI/engineering to improve instrumentation, reporting, and operational insights (e.g., Retool dashboards, SQL-based reporting, ERP/CRM/RCM tooling integrations).

Build and lead high-performing teams

• Lead senior managers and functional leaders; build org design that scales.
• Set a culture of accountability, ownership, and customer-first execution.
• Coach leaders to run strong teams: performance management, capability building, hiring, succession planning.

Stakeholder management & cross-functional partnership

• Serve as the senior India leader to US stakeholders—clear communication on performance, risks, and plans.
• Work closely with Finance/HR/Legal/Compliance to ensure operational governance, controls, and adherence to local regulations.
• Own crisis management and client escalations, ensuring fast containment and long-term fixes.

Must-have qualifications

• 10+ years of experience with meaningful leadership in operations (scaled teams, managed senior leaders).
• Proven experience driving process improvement at scale (reduced cost, improved quality, improved TAT).
• Strong grasp of data-driven ops: KPI design, dashboards, operational analytics, root cause analysis.
• Excellent communication and executive presence; ability to influence globally distributed stakeholders.