CONTRACTOR SERVICE

Summary: Under the supervision of the Contractor Sales Manager or Branch Manager, works directly with contractor customers and homeowners selling lumber & building materials.

Essential Duties and Responsibilities to include but not limited to:

• Serves contractors and homeowners, either in person or via phone, preparing quotes, selling materials, and scheduling deliveries.
• Adheres to company policy regarding order quotes, creating customer orders, and taking deposits on orders.
• Responsible for assigned cash drawer and proper currency handling procedures.
• Processes returns of material in the Spruce computer system, as well as requesting RMA’s from vendors.
• Approaches customers and offers assistance
• Exercises courtesy dealing with customers
• Makes every effort to locate non-stock product for customers.
• Suggest additional items for customers to complete their project.
• Encourages additional sales with helpful attitude and relationship building skills.
• Keeps aware of low or out of stock situations.
• Utilizes price book and product catalogues.
• Offers advice and assistance to customers purchasing millwork.
• Confers with supervisor regarding unusual or large customer orders as well as special pricing.
• Keeps aware of advertised and sale items.
• Coordinates deliveries with dispatcher.
• Ensures delivery directions to job sites are accurate.
• Verifies identity of purchasers using in-house charge accounts.
• Verifies identity of customers issuing a check for payment of merchandise.
• Assists in maintaining cleanliness of store location.
• Expedites solutions to customer complaints or refers to a supervisor.
• Maintain an acceptable gross margin to forecast.
• Follow instructions, work without supervision, and complete assignments in a timely and accurate manner.
• Work productively; number of sales per day, add on sales, quotes to orders, suggestive selling, etc.
• Coordinate returns and credits for incorrectly ordered customer orders.
• Attend training and education seminars, as well as reading periodicals, to keep up to date regarding industry changes and new products.
• Adheres to all Company operational and security policies.
• Help collect past-due balances and communicate any negative/positive
  
  

changes to existing accounts.

• Achieves individual sales goals as determined by budget forecasts.
• Assists in the training of new associates
• Assists other associates when needed
• Communicates and cooperates with all departments, personnel, and store locations.
• Maintains a professional attitude.
• Maintains a professional appearance.
  
  

As with all other jobs other duties may be assigned. Management reserves the right to reassign an individual in this position to another position in the interest of efficient personnel utilization.