Contract Customer Service Specialist

Job Title: Contract - Contact Centre Executives Needed

Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally

Hybrid: Occasional days in the office but mostly working from home

Full Time: 7am-7pm (Weekly rota - this type of schedule : i.e., (7am-3pm, 9am-5pm, 11pm-7pm)

Days: Monday to Friday (5 days per week) End Date: 31/5/25

Salary: Approximately £2 per month

Training due to start on 20th April or 5th May 2026

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care.

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 20 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What You Will Be Doing:

90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for our Back –Up Care business.

Receiving a high volume of calls each day - through your laptop to a headset

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.

Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

Previous experience within customer services, inbound contact centre

Available (after remote based training) to work the shift patterns between 7am-7pm / 8 hour shift / Monday to Friday

Attend meetings and training in the central Manchester office

Quiet and distraction-free working space

Good internet connection

Please note, due to our sector all roles are subject to a DBS.