Content Operations Manager

About Navaan:

Navaan is a founder solutions firm that helps startups and growth-stage companies scale with clarity and execution. We work closely with founders across growth strategy, marketing execution, global talent acquisition, and strategic positioning.

Our focus is simple: build the systems, teams, and momentum companies need to grow sustainably.

Role Overview:

As a Content Operations Manager, you will oversee the operational side of client accounts while ensuring smooth coordination across internal teams.

You will act as the bridge between strategy, execution, and client retention.

The role requires strong ownership, communication, process management, and people coordination skills.

Key Responsibilities:

• Oversee end-to-end execution of content and client delivery workflows
• Coordinate with internal teams, including design, content, strategy, and outreach
• Ensure timelines, approvals, and deliverables are managed efficiently
• Maintain strong client communication and relationship management
• Improve client retention through proactive coordination and smooth execution
• Identify operational gaps and build systems/processes for efficiency
• Track project progress, team accountability, and performance metrics
• Manage internal reporting, documentation, and workflow organisation
• Assist leadership in streamlining operations and scaling execution capacity

What We’re Looking For:

• Experience managing content operations, account operations, or client delivery
• Strong project management and organisational skills
• Ability to handle multiple clients and internal stakeholders simultaneously
• Excellent communication and coordination abilities
• Comfortable working in fast-paced startup environments
• Strong ownership mindset with attention to detail
• Experience with remote teams and async workflows is preferred
• Familiarity with tools like Notion, Slack, ClickUp, Asana, or similar platforms is a plus

Preferred Background:

• Experience in content agencies, founder-led startups, branding firms, or marketing teams
• Exposure to client servicing, operations, or retention-focused roles
• Understanding of social media/content workflows and team coordination

Why Join Navaan:

• Opportunity to work closely with founders and global brands
• High ownership and a fast growth environment
• Flexible and execution-focused culture
• Exposure to international markets and scaling teams
• Real impact on operational and client success