Consultant Software Engineer

Actively Reviewing the Applications

Societe Generale Global Solution Centre

India, Karnataka, Bengaluru Full-Time On-site

Posted 21 hours ago • Apply by June 7, 2026

Job Description

Reference 2600028W

Responsibilities

As DRE operations leader within GTS you are responsible for managing service levels, quality, (internal) client needs and expectations, relations, experience, satisfaction, and promoting client adoption of DRE transformations. You will serve as a singular point of leadership for clients, aiding them derive maximum value from the DRE setup

This role is supporting clients both on our traditional and cloud AaS database platforms, so the individual will have to demonstrate a technology affinity to be successful herein **

Overall Responsibilities include:

Build, manage, drive client relations and satisfaction across defined perimeters
Lead ITIL processes in DRE
Change: Act as process officer, prepare & lead change management boards
Incidents: Manage P0/P1/P2 incidents (communication, decision making during troubleshooting, escalation, perform RCAs and publish postmortems)
Problems: track & report progress
Define, plan, and manage service roadmaps for perimeter in line with client needs and DRE transformation
Work with clients, chapters to continually evolve service model, per strategic / client needs and industry changes
Serve as the primary point of client contact for service levels and issues - traditional and cloud
Help address client requests, escalations, issues etc., and proactively head off negative service trends
Voice of the client: Summarize, provide critical analysis to top client issues – plan, implement improvements adhoc and across review cycles
Drive promotion, adoption of GTS (infrastructure) strategy across clients (open source, DRE AaS platform etc.)
Responsible for quality of service and service level performance promised by DRE team, including tracking,

reviewing, and reporting to clients and management

Engage closely with PMO, chapters, and clients around delivery of relevant projects per CSLAs / contracts
Create, update, maintain relevant service delivery management documentation
Track, review, and report achievements around relevant perimeter to client and management
Responsible for working with clients, chapters to continually innovate and optimize across perimeter
Oversee of incidents, requests, problems, changes, and platform services – in close alignment with chapters
Review, report on operational and service KPIs across perimeter; engage closely with chapters to address
Communicate, follow-up on service interruptions, RCAs, action plans, trends and analysis, issues etc.
Engage with stakeholders to drive security and audit compliance, reviews, reporting, and follow-up actions
Review, analyze, report, and follow-up around areas of problem, incident / RCA, change, service request, service level metrics, security management, audit readiness, obsolescence mgmt., contract mgmt., license and inventory mgmt., financial mgmt., operational trending analysis, etc. - ensuring service delivery per commitments / CSLAs

Required

Profile required

Strong sense of autonomy and drive to succeed in a fast paced, geographically distributed environment
Strong oral (speaking, listening, interpretation) and written communication skills
Extensive experience working in infrastructure services, ideally database services
Experience working on cloud based AaS platforms, ideally database systems
Strong problem-solving skills, especially around technical areas
Strong skills in technical analysis, reporting, and insights - ability to dive into numbers and seek to understand
Demonstrated experience leading / managing technical projects across large environments
Extensive experience working coherently with large, globally distributed teams and clientele (external / internal)
Demonstrated experience managing and driving client experience, satisfaction, and service quality levels
Decent knowledge / experience around agile practices such as kanban, scrum etc.
Demonstrated history delivering results in large, cross functional environments - ability to drive change

using sound reasoning backed up by relevant data

Preferred Qualifications

ITIL certification(s)
Knowledge and / or certification(s) on Six Sigma / Lean Processes
Project management certification(s), ideally agile based
Ideal if candidate has basic cloud certifications / training
Good technical grasp of databases and systems
Good understanding of cloud based (database preferably) AaS platforms

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.