Conference & Event operations- General Manager

Company Description

Concept Conferences Pvt. Ltd. is one of the fastest-growing conference management companies with a deep understanding of the convention business. We specialize in handling complex projects and guiding clients through the entire planning and execution process. Our experienced team ensures seamless event management by providing comprehensive support and assistance. At Concept Conferences, we pride ourselves on delivering successful and stress-free events that surpass client expectations.

Job Title: General Manager – Operations

Location: New Delhi

Employment Type: Full-Time

Role Description

This is a full-time, on-site role based in New Delhi for a General Manager of Conference & Event Operations. The General Manager will oversee event planning and management, ensuring high-quality service delivery for clients. Responsibilities include coordinating logistics, managing event budgets, maintaining strong client relationships, and leading a team to execute successful conferences and events. The role requires a strategic leader who can drive customer satisfaction and operational excellence.

Position Overview

The General Manager – Operations is a strategic leadership role responsible for driving operational excellence, profitability, scalability, and execution quality across all events and business verticals. This role owns P&L performance, operational systems, large-scale event delivery, risk management, and leadership of cross-functional teams.

The GM – Operations ensures the company consistently delivers high-impact events while maintaining strong margins, operational discipline, and client satisfaction.

Key Performance Areas (KPAs) & KPIs

1. Financial Performance & Profitability

Ownership: Full operational P&L

KPIs:

• Gross profit margin per event (%)
• Net operating margin (%)
• Budget variance (Planned vs. Actual ≤ X%)
• Cost optimization targets achieved (%)
• Revenue-to-operational-cost ratio

2. Event Delivery Excellence

Ownership: End-to-end execution quality

KPIs:

• % of events delivered on time (Target: 100%)
• % of events delivered within approved budget (Target: ≥ 95%)
• Client satisfaction score (CSAT ≥ 90%)
• Repeat client rate (%)
• Escalation rate per event

3. Operational Efficiency & Scalability

Ownership: Systems, SOPs, process improvement

KPIs:

• SOP compliance rate (%)
• Resource utilization rate (%)
• Operational turnaround time reduction (%)
• Productivity per project manager
• Technology adoption rate (event software, ERP, CRM integration)

4. Vendor & Supply Chain Management

Ownership: Vendor performance and commercial negotiations

KPIs:

• Vendor cost savings achieved annually (%)
• Preferred vendor retention rate (%)
• Vendor performance scorecards
• Contract compliance rate

5. Team Leadership & Organizational Health

Ownership: Operations team structure and capability

KPIs:

• Employee retention rate (%)
• Team performance score vs KPIs
• Training hours per employee
• Succession readiness for key roles
• Engagement score

6. Risk, Compliance & Governance

Ownership: Operational risk and regulatory compliance

KPIs:

• Zero major compliance violations
• Incident rate per event
• Insurance & permit compliance (100%)
• Crisis response time

Strategic Responsibilities

• Develop and execute a 3–5 year operational growth roadmap
• Scale operations to handle large-format and multi-city events
• Align operations with sales targets and revenue growth plans
• Drive innovation in event production, logistics, and technology
• Represent operations in board-level discussions

Qualifications & Experience

• 12+ years in Event Management / Experiential Marketing / Hospitality
• Minimum 5–7 years in senior operational leadership role
• Demonstrated ownership of P&L exceeding [Insert Revenue Size]
• Experience managing large-scale corporate, entertainment, or government events
• MBA or equivalent preferred

Executive Competencies

• Strategic thinking with execution focus
• Strong financial and commercial acumen
• High-pressure decision-making ability
• Stakeholder & C-suite management skills
• Crisis leadership & operational resilience
• Data-driven performance management