Community speclist

Job Description

FYERS is a tech-first, self-funded, and profitable stockbroking company, redefining the retail trading experience in India since 2015. We have built our trading platforms completely in-house, giving us the freedom to innovate fast and deliver features that directly impact traders and investors.

Our AI-powered tools like FIA (FYERS Intelligent Assistant) and FIA GPT are transforming how traders interact with markets—bringing natural language interaction, personalized insights, and seamless execution capabilities to the forefront. With FYERS, you will be part of a team that is pioneering AI + capital markets innovation in India.

Responsibilities

Own and moderate FYERS community presence across Reddit, forums, and X (Twitter), ensuring high signal-to-noise and healthy discourse. Design, document, and enforce community rules, moderation policies, and escalation workflows that scale with growth. Act as a trusted peer within the community—participating in discussions, clarifying misinformation, and guiding conversations without sounding like a brand mouthpiece. Handle contentious threads, edge cases, and high-emotion situations during volatile market events with calm, consistency, and fairness. Collaborate with product, support, and compliance teams to ensure accurate information flow and timely responses to community concerns. Identify recurring themes, pain points, and feature requests from community discussions and feed structured insights back to internal teams. Set up and manage moderation tooling (flairs, pinned posts, automod-style rules, mega threads, reporting workflows). Help scale community norms, volunteer moderators (where applicable), and best practices across future platforms.

Requirements

• 4+ years of hands-on experience managing online communities in capital markets, trading, fintech, or adjacent domains.
• Deep familiarity with Reddit, Stack Overflow–style platforms, wikis, and X (Twitter) as a power user—not just a brand manager.
• Strong moderation experience, including rule-setting, conflict resolution, and handling misinformation and spam at scale.
• Clear understanding of trader psychology, market sentiment, and how discussions shift during high-volatility events.
• Ability to balance openness with governance—enforcing rules without destroying genuine discussion.
• Strong written communication skills with a bias toward clarity, precision, and context.
• Comfort working with cross-functional teams, especially product, support, and compliance.
  
  

Benefits

Step into a workplace where you truly come first. From state-of-the-art fitness facilities and virtual medical consultations to flexible leave designed around your life, your well-being is always a priority. Benefit from comprehensive health coverage, robust personal accident protection, and generous life insurance for you and your loved ones. Your achievements are consistently recognized through meaningful individual and team rewards, within a culture grounded in trust and transparency. Advance your career with confidence through clear growth pathways, internal mobility opportunities, and leadership development programs. Here, you don’t just build a successful career - you thrive in an environment that values your happiness as much as your ambition.