Community Liaison (Northern Ireland)

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Company Summary

Sorenson Communications, SignVideo, and Sign Language Interactions are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Role Overview

The Community Liaison Officer will play a key role in strengthening relationships between Sign Language Interactions / SignVideo and the Deaf communities across Northern Ireland. You will act as a trusted representative and advocate, ensuring that community voices are heard and that our services are accessible, relevant, and responsive to local needs.

You will support the promotion and delivery of a range of services, including:

• SignVideo’s Community Directory
• The Blended Service in Northern Ireland, offering both a Video Relay Service and Face-to-Face Interpreting for HSCNI
• Other services provided by the company
• This is a dynamic and outward-facing role that requires excellent communication skills, cultural awareness, and a deep understanding of the Deaf community’s needs.

Job Title: Community Liaison Officer (Northern Ireland)

Hours/Contract: 21 hours per week/Part -Time/Permanent

Location: Remote with travel required across NI

Reports to: Community Outreach Manager

Salary: £25,000-£26,000 (pro-rata) depending on experience

Job Start: ASAP

Application Closing Date: 10/04/2026

Candidates must be eligible to work in the UK and NI. We will not be able to provide visa sponsorship for this position. Due to the volume of expected applications, please note that only shortlisted candidates will be contacted.

Key Responsibilities:

• Act as a liaison between SignVideo and the Deaf communities in Northern Ireland, building trust and fostering engagement.
• Promote Sign Language Interactions / SignVideo services through community outreach, events, and digital platforms.
• Deliver tailored presentations and training sessions both Face-to Face and Remote to:
• Deaf community members
• Health and Social Care Northern Ireland (HSCNI) staff
• Other stakeholders and service providers
• Provide one-to-one and group support to users in installing and using SignVideo apps and accessing interpreting services.
• Collect and report feedback from service users to inform continuous improvement.
• Organise and facilitate workshops, drop-in sessions, and awareness campaigns across Northern Ireland.
• Represent Sign Language Interactions when attending community events, forums, and relevant meetings.
• Develop accessible resources (e.g., videos, guides, flyers) to support service awareness and usage by collaborating with other internal departments.
• Collaborate with internal teams to align community engagement with organisational goals.
• Support the implementation of new services and pilot projects in the region.
• Work closely with the interpreting department to ensure that all literature and information shared externally is up to date and reflects the current working practices of the company.
• Carry out additional duties as required by your line manager.

Person Specification

Essential:

• Enthusiastic, collaborative, and adaptable with a proactive approach to community engagement.
• Proficient in British Sign Language (BSL) and Irish Sign Language (ISL).
• Demonstrated experience working within or alongside the Deaf community.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences.
• IT-savvy – MS Office

Desirable:

• Experience delivering workshops, training, or public presentations.
• Established network within the Northern Ireland Deaf community.
• Familiarity with interpreting services and assistive communication technologies

We can offer you:

• Vitality Private Health Insurance
• 32 days A/L (Including Bank holiday), increasing to 33 days after 2 years (pro-rata)
• Cycle Scheme
• Tech Scheme
• Workplace Pension
• British Sign Language Level 1, 2 & 3
• Personal VRS & VRI Package
• Life Relevancy Plan
• Company Sick Pay
• We Care Service (paid time to volunteer)

We are Equal Opportunities Employer

We believe that different perspectives and backgrounds are what make a successful company. All qualified applicants will receive equal consideration for employment regardless of any protected characteristics from the Equality Act (2010). We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.