Collections Administrator

The Job role will involve working with the UK based International Energy Brand. The Collections Administrator provides essential administrative support to the collections function by coordinating activities with internal teams and third-party partners to ensure work is completed efficiently and on time. The administrator is responsible for ensuring information is accurate and up to date, prioritising workloads, and supporting the smooth coordination of collections activities.

Will be Working as part of a team to support the Collections department with the day-to-day administration, with the goal of reducing the risk of bad debt and escalating our problem accounts through to our relevant partners. The administrator will work closely with customer accounts, internal departments and third-party agencies to resolve payment issues and ensure all processes are compliant.

Roles & Responsibilities will include :-

• Require Suitable Candidates from the BPO Industry with the Back Office and Voice Process experience
• Follow process instructions to complete tasks accurately and on time for example;
• Using Templates to send collection reminders through the post and SMS and Telephone Calling (&) Sharing payment updates
• Respond to emails from customers, suppliers, and other teams and accurately records and logs interactions
• Ensuring accounts progress through disconnection path in line with expectations
• Create effective professional relationships with key stakeholders across the business internally and externally.
• Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience
• Willing to learn to apply company policy and process to customer solutions
• Supports the company ‘one team’ culture
• Any other tasks set by your team leader
• Individuals from the Energy domain , Telecom Billing & Utilities will be the most prefered .