Collection officers

Company Description

MONEYBOXX FINANCE LIMITED is an RBI-registered Non-Banking Financial Company (NBFC) focusing on empowering micro-entrepreneurs in Tier 3 and beyond cities in India through small business loans. Our mission is to create a substantial social impact by improving the livelihoods of underserved communities. We are committed to reaching one million lives in the next five years with innovative financial solutions and responsible lending practices.

Role Description

This is a full-time hybrid role for a Collection Officer based in Bharatpur, with the flexibility to work remotely for some tasks. The Collection Officer will be responsible for overseeing debt collection processes, maintaining customer accounts, managing overdue payments, and ensuring timely communication with clients. The role also involves analyzing payment patterns, negotiating payment plans with clients, and maintaining records to ensure compliance with company policies.

Qualifications

• Proficiency in Debt Collection processes and the ability to ensure timely recovery of overdue payments.
• Strong Analytical Skills to evaluate repayment patterns and identify potential risks.
• Exceptional Customer Service skills focused on building positive relationships and ensuring client satisfaction.
• Excellent Communication skills, both written and verbal, to interact effectively with clients and internal teams.
• Basic understanding of Finance concepts and ability to work within regulatory frameworks and company policies.
• Problem-solving skills, attention to detail, and proficiency in using collection management systems are advantageous.
• Proven ability to work independently and collaboratively in a dynamic, hybrid work environment.
• Bachelor's degree in finance, business administration, or a related field is preferred.