Cluster Manager - HDFC BB - West Delhi

Position Designation Cluster Manager

The Cluster Manager has the responsibility of driving sales and achieving the

sales target for the assigned bank branches in Open Architecture

Target Achievement

• Drive sales and achieve targets through the bank branches
  
  

Sales Support

• Support the RO (FLS) in his sales effort, in terms of generating benefit
  
  

Illustrations, Accompanying On Client Calls If Required Etc.

Relationship Management

• The Bank is the key customer of the Cluster Manager and he has to
  
  

engage an open and trusting relationship with the Branch

Managers/officers/staff

• Engage the employees of the bank branches in regular discussions to
  
  

transfer knowledge about insurance, JV Company’s product offerings and

understand their issues/ concerns about selling insurance (if any)

• Ensure that all service requirements are met, medicals facilitated and
  
  

customers are satisfied.

Lead Generation

Spearhead all lead generation initiative from the bank – whether through

walk in, data-mining, referrals and others.

Competencies

• Solution Finder
• Result Orientation
• Leadership Skills
• Customer Orientation
• Interpersonal and Communication Skills
• Energy, Drive and Initiative
• Cost and Quality Consciousness