Cluster Manager - Corporate Social Responsibility

Location Name: Pune Corporate Office - Fountainhead

Job Purpose

The role is responsible for scaling new skilling products and ensuring governance of training centers and implementation partners across locations. The incumbent will oversee partner onboarding, center operations monitoring, assessment integrity, and placement tracking, while providing data-driven insights to management for decision-making and program improvement. The role will play a critical function in ensuring quality, compliance, and outcome-based delivery during the scale-up phase of new training products.

Duties And Responsibilities

Key Result Areas (KRAs)

• Partner & Stakeholder Management
• Onboard mobilisation and training partners for new product rollout.
• Conduct weekly and monthly performance reviews with partners.
• Maintain coordination with internal teams, partners, and recruiters.
• Center Governance & Compliance
• Monitor center operations to ensure adherence to SOPs and program standards.
• Review external authenticator reports and flag deviations.
• Conduct surprise audits and escalate governance issues as per protocol.
• Program Lifecycle Monitoring
• Approve batch launch readiness and monitor training lifecycle.
• Track and address dropout trends.
• Monitor process compliance and flag operational delays.
• Assessment Governance
• Gatekeep pre- and post-assessment processes.
• Ensure assessment integrity and fairness.
• Monitor certification outcomes and learning quality.
• Placement & Employer Engagement
• Develop recruiter partnerships and demand mapping across geographies.
• Coordinate hiring drives and placement opportunities.
• Validate job offers, authenticate salary slips, and track 3-month retention.
• Performance Monitoring & Reporting
• Analyse center performance, partner reliability, and program outcomes.
• Prepare operational insights and governance reports for management review.
  
  
  

Key Performance Indicators (KPIs)

• Partner onboarding and operational readiness timelines
• Center compliance and governance scores
• Batch launch approval turnaround time
• Dropout rate monitoring and mitigation
• Assessment integrity and certification outcomes
• Placement conversion rate and offer validation accuracy
• 3-month retention rate of placed candidates
• Timely submission of operational reports and governance insights
  
  
  

Required Qualifications And Experience

Qualifications & Experience

Education

Graduate/Postgraduate in Management, Social Sciences, or related field.

Experience

• 4–6 years of experience in CSR skill development programs, training operations, or program management.
• Experience in managing multi skilling center, training programs and partner in skilling ecosystems.
• Deep understanding on placement ecosystem and employer engagement.
  
  
  

Functional Competencies

• Program lifecycle management and Skill center governance and compliance monitoring
• Partner performance management
• Placement ecosystem engagement
• MIS and data interpretation
• Insight generation for management decision-making
• Open for travel to remote locations as part of work (minimum 10 days in a month)
  
  
  

Behavioural Competencies

• Strong ownership and accountability
• Attention to detail and compliance orientation
• Problem solving and critical thinking
• Stakeholder management and communication skills
• Integrity and ethical judgment