Cluster Manager

Cluster Manager

• The Opportunity

Aliens Tattoo isn't just India's largest tattoo brand—we're building the world's most admired tattoo company.

With 16+ premium studios, a team of 160+ passionate professionals, and an ambitious vision to become a global lifestyle brand, we believe great businesses are built by great leaders.

We're not looking for managers who simply maintain operations.

We're looking for leaders who build businesses, develop people, obsess over customer experience, and think like owners.

If you thrive in high-performance environments, love solving complex business challenges, and enjoy leading teams to extraordinary results, we'd love to meet you.

As a Cluster Manager, you will be the CEO of your region.

You'll lead multiple studios, inspire Studio Managers, drive business performance, elevate customer experiences, and ensure every studio operates at world-class standards.

This role combines commercial leadership, operational excellence, people development, and strategic thinking.

You'll partner closely with senior leadership to build scalable systems, develop future leaders, and help shape the future of Aliens Tattoo.

• The Mandate

Your mission is simple:

As a Cluster Manager, you are entrusted with the responsibility of building and leading a portfolio of high-performing studios that consistently deliver exceptional business results, unforgettable customer experiences, and operational excellence. You are expected to think and act like a business owner—making decisions that strengthen profitability, develop people, improve systems, and protect the Aliens Tattoo brand.

Your mandate is to create an environment where every Studio Manager is empowered to lead independently, every team member is inspired to perform at their best, and every customer experiences the premium standards that define Aliens Tattoo. You will drive sustainable business growth by balancing commercial performance with disciplined execution, fostering a culture of accountability, continuous learning, and innovation across all studios under your leadership.

Success in this role is not measured by how many problems you solve personally, but by how effectively you build capable teams, scalable systems, and resilient operations that consistently achieve outstanding results. You will be expected to identify opportunities before they become challenges, make data-driven decisions, coach future leaders, and continuously raise the benchmark for performance, customer experience, and operational excellence.

Above all, your responsibility is to ensure that every studio under your leadership reflects the values of Aliens Tattoo—operating with ownership, integrity, discipline, collaboration, and an unwavering commitment to excellence.

• What you'll be doing

As the Cluster Manager, you will be responsible for leading the overall performance of multiple studios by balancing commercial success, operational excellence, and people leadership. You will drive revenue growth and profitability while ensuring every studio consistently delivers an exceptional customer experience that reflects the Aliens Tattoo brand. Working closely with Studio Managers, you will coach and develop high-performing teams, foster a culture of accountability and continuous learning, and build a strong leadership pipeline for future growth. You will ensure operational standards, compliance, inventory management, and business governance are maintained across all locations, while using data and business insights to make informed decisions and improve performance. Beyond day-to-day operations, you will champion innovation, implement scalable processes, leverage technology to improve efficiency, and proactively identify opportunities that strengthen the business. Ultimately, your role is to ensure that every studio under your leadership operates as a profitable, customer-centric, and high-performing business.

• What we're looking for

We are looking for a leader who combines commercial acumen with exceptional people leadership and has the ability to thrive in a fast-paced, high-performance environment. You should have proven experience managing multiple locations or business units, with a strong understanding of business operations, sales, financial performance, and customer experience. You are someone who naturally takes ownership, makes sound decisions based on data, and remains calm under pressure while solving complex business challenges. You believe in coaching rather than micromanaging, build trust through transparent communication, and inspire teams to perform at their highest potential. A continuous improvement mindset, strong operational discipline, and the ability to build systems that scale are essential for success in this role. Most importantly, you lead with integrity, embrace accountability, and consistently demonstrate the values of Aliens Tattoo by putting people, customers, and the business first.

• What success looks like

Success in this role isn't measured by effort.It's measured by outcomes. You'll know you're succeeding when. Business- Revenue targets are consistently achieved, Studios operate profitably, Business performance improves month after month. Customer-Customers become promoters of the brand, Google ratings consistently remain above target, Customer complaints reduce while loyalty increases. Operations- Studios consistently achieve operational audit standards. Compliance remains flawless.

Business risks are proactively managed.People-Studio Managers become stronger leaders. Team engagement improves. Future leaders are developed internally.Attrition remains low. Commercial - Conversion improves.Average Bill Value grows.Sales teams consistently outperform targets. Continuous Improvement.Processes become simpler. Teams become smarter.Business becomes more scalable every quarter.

• Practical details

Position: Cluster Manager Department: Operations Reports To: Head of Operations / Business Head Location: Mumbai (Travel across studios required)

Employment Type: Full-Time Experience: 5–8 Years

Industry Preference: Retail | Hospitality | Luxury Retail | Wellness | Healthcare | Fitness | Multi-unit Service Operations

Travel: Regular travel between studios within the assigned cluster