Cluster Lead, South India

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role lead West’s sales team for a defined cluster across South India to drive growth in pharmaceutical packaging components and delivery systems. Own customer relationships, team performance, and revenue delivery while reinforcing West’s position as a trusted partner in injectable drug containment and administration.

Essential Duties And Responsibilities

Team Leadership & Capability Building

• Manage and coach a team of Account Managers/Sales Specialists.
• Drive field excellence through joint customer calls, skill development, and succession planning.
• Build a high-performance, values-led culture.
  
  

Cluster Revenue & Growth Delivery

• Own cluster sales targets for West’s portfolio: vials, stoppers, seals, syringes, IV bags, and self-injection platforms.
• Expand share of wallet with existing pharma/biotech accounts and drive penetration in generics, biosimilars, and biologics. Strategic Account Management
• Deepen relationships with C-suite, procurement, QA, R&D, and manufacturing at top pharma accounts.
• Position West’s technical expertise, regulatory support, and supply reliability as key differentiators vs competition.
  
  

Business Development

• Develop new customer base
• Lead commercialization of new products at existing customers like Devices and Product upgrades and combination products into cluster opportunities.
  
  

Business & Demand Planning

• Drive accurate forecasting with customers and internal supply chain.
• Work with internal stake holders for enhancing customer service in ensuring OTIF delivery and mitigate supply risks.
  
  

Additional Responsibilities

Education

• B.E/B.Pharm , MSc + MBA preferred. Life sciences/engineering background
  
  

Work Experience

• Experience: 10-15 years in B2B pharma sales, with 4+ years leading sales teams. Prior experience in packaging, devices, or drug delivery systems preferred.
• Exposure: Must have managed large pharma accounts in India. Experience with injectable manufacturers, biosimilars, and CMO’s.
• Skills: Key account management, technical selling, negotiation, P&L mindset, people leadership.
  
  

Preferred Knowledge, Skills And Abilities

• Customer-Centric Selling: Ability to sell value, not just components. Understand drug product → packaging interaction.
• Technical Acumen: Understand customer requirements , technical topics like extractables/ leachables , container closure integrity, and regulatory filings
• Leadership: Coach teams to elevate from transactional to technical selling.
• Collaboration: Work with Global Account Managers, Technical Customer Support, and Product Managers.
  
  

License and Certifications

Travel Requirements

50% or more: More than 130 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Must be able to work in a sedentary work environment.
• Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction.
• Maintain the ability to work well with others in a variety of situations.
• Able to multi-task, work under time constraints, problem solve, and prioritize.
• Able to learn and apply new information or new skill
  
  

What We Offer

Shift

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.