Client Success Manager[US Shift]

Job title: Client Success Manager

Shift: US Shift (08:00 PM – 04:30 AM IST)

Location: Remote / Office (as applicable)

Experience: 02 to 04 years

About the Role

• We are looking for a Client Success Manager with strong Ecommerce experience to manage and grow relationships with our D2C clients.
• In this role, you will work closely with Shopify-based ecommerce brands, helping them scale their retention marketing through Klaviyo email and SMS marketing, while coordinating execution with internal marketing teams.
• You will act as the bridge between clients and the marketing execution team, ensuring smooth project delivery, clear communication, and measurable performance improvements.
• ⚠️ Mandatory Requirement: Candidates must have hands-on experience with Klaviyo and Shopify-based ecommerce brands.
• Exposure to platforms like Google Ads and Meta Ads Manager is a plus.

Key Responsibilities

• Manage end-to-end client communication via email, Slack, and meetings.
• Act as the primary point of contact for ecommerce clients.
• Plan and coordinate execution of Klaviyo campaigns, flows, and automation.
• Collaborate with internal marketing teams to ensure timely campaign execution.
• Monitor and review email marketing performance metrics such as open rate, CTR, revenue attribution, etc.
• Support lifecycle marketing strategies including abandoned cart flows, welcome series, retention campaigns, and segmentation.
• Share regular campaign performance reports and insights with clients.
• Ensure high client satisfaction, retention, and long-term partnerships.
• Basic understanding of paid marketing and ecommerce growth strategies.

Must-Have Skills

• Hands-on experience with Klaviyo (campaigns, flows, segmentation, reporting).
• Experience working with Ecommerce brands on Shopify.
• Understanding of D2C lifecycle marketing and retention marketing strategies.
• Strong client communication and relationship management skills.
• Ability to manage multiple client accounts simultaneously.
• Experience coordinating with marketing or creative teams.
• Comfortable working in US Shift (08:00 PM – 04:30 AM IST).

Preferred / Bonus Experience

• Experience working with international or US-based clients.
• Knowledge of email marketing best practices and ecommerce funnels.
• Experience with tools like Slack, ClickUp, or project management platforms.

Application Process

Visit our website www.sorted.agency > check our Careers page > find job for Client Success Manager > click on Apply button > fill the details and submit the application.