Client Servicing Manager (FROM BGV INDUSTRY)

Actively Reviewing the Applications

CAREER BLOC

4–8 years

Posted 4 days ago • Apply by June 11, 2026

Job Description

About The Opportunity

We operate in the Background Verification (BGV) services sector, delivering pre-employment screening, identity verification, and compliance checks for enterprise clients across industries. This is a hands-on, on-site Client Servicing leadership role in India focused on driving operational excellence, SLA delivery, and long-term client retention for BGV accounts.

Role & Responsibilities

Serve as the primary client point of contact for assigned BGV accounts, managing onboarding, regular reviews, and escalations to ensure high client satisfaction.
Own end-to-end service delivery—coordinate verification workflows, vendors, and internal teams to meet SLAs and case turnaround targets.
Monitor and report operational KPIs and SLAs; prepare client-facing dashboards and weekly/monthly performance summaries.
Drive root-cause analysis for service issues, implement corrective actions, and lead continuous improvement initiatives to reduce rework and escalations.
Manage contractual elements related to service levels, renewals, and scope changes; support commercial discussions with Sales and Operations.
Lead regular client governance meetings, present performance insights, and translate feedback into actionable implementation plans.

Skills & Qualifications

Must-Have

Client Servicing
Account Management
Background Verification
SLA Management
Salesforce
Vendor Management

Preferred

KYC
MS Excel
Experience with verification platforms (e.g., Onfido, Trulioo)

Benefits & Culture Highlights

On-site, client-facing role offering high visibility and opportunity to own strategic accounts in a growing BGV vertical.
Fast-paced environment with cross-functional exposure to Sales, Operations, and Compliance teams.
Clear ownership and career progression for candidates who deliver measurable client impact and operational improvements.

Skills: kyc,teams,vendor management,salesforce,account management,operations,continuous improvement,compliance,management