Client Servicing and Operations Lead

About LetsInfluence

At LetsInfluence, we're helping brands scale through impactful influencer marketing campaigns. We've worked with 200+ brands across industries, delivering creator-led campaigns that drive awareness, engagement, and business growth.

We're looking for an Operations Manager who can own campaign execution, lead the operations team, and ensure clients receive a seamless experience.

Key Responsibilities

Team Management

• Lead and manage the operations team.
• Delegate tasks and monitor execution.
• Conduct weekly reviews and provide feedback.
• Ensure collaboration across BD, Operations, and Finance.

Campaign Operations

• Own end-to-end campaign execution.
• Define campaign timelines and milestones.
• Ensure campaigns are delivered on time.
• Identify risks and resolve operational bottlenecks.

Client Success

• Build strong relationships with clients.
• Understand campaign objectives and deliver accordingly.
• Handle escalations professionally.
• Ensure high client satisfaction.

Revenue & Retention

• Support monthly revenue target achievement.
• Improve client retention through exceptional delivery.
• Drive repeat business and long-term retainers.

Process & Accountability

• Ensure proposals are shared within 24 hours.
• Maintain written communication over email.
• Update Operations Dashboard weekly.
• Maintain Payment Tracker before every Thursday.
• Ensure documentation and SOP compliance.

Training & Process Improvement

• Conduct weekly KT sessions.
• Train team members on tools and campaign processes.
• Continuously improve workflows and SOPs.

Additional Responsibilities

• Campaign scripting
• Creator sourcing & outreach
• Campaign execution support
• Creator payment coordination

KPIs

Team

• 80% effective task delegation.
• 90%+ adherence to campaign timelines.
• Zero major internal escalations.

Client

• 90%+ client satisfaction.
• Proposal turnaround within 24–48 hours.
• Project delivery within committed timelines.

Business

• Support monthly revenue target
• Client churn below 10%.
• Average client retention of 6 months+.
• Minimum one process improvement every quarter.

Must-Have Skills

• 4–7 years of experience in Influencer Marketing or Digital Marketing Operations.
• Team management experience.
• Strong project management skills.
• Excellent communication and stakeholder management.
• Client servicing experience.
• Ability to manage multiple campaigns simultaneously.
• Proficiency in Google Sheets/Excel and project management tools (ClickUp, Asana, Notion preferred).
• Strong ownership and problem-solving mindset.

What We're Looking For

• Highly organized and process-driven.
• Strong leadership skills.
• Calm under pressure.
• Proactive and accountable.
• Ability to prioritize and execute efficiently.
• Focused on continuous improvement.

Good to Have

• Existing creator network.
• Experience in influencer campaign execution.
• Understanding of Instagram, YouTube, and LinkedIn creator ecosystem.
• Experience handling campaigns with budgets exceeding ₹10 lakh.

Drop your details here [email protected]

[email protected]