Client Retention Executive

Company: Birnan & Brond

Role: Client Retention Executive (Female)

Location: Kochi, Kerala (Onsite)

Salary: ₹18,000 – ₹22,000 per month

Employment Type: Full-time

We are looking for a proactive and detail-oriented Client Retention Executive to support our day-to-day operations and client engagement. The ideal candidate is a natural communicator with a problem-solving mindset and a flair for creating impactful presentations. In this role, you will be the bridge between our services and our clients, ensuring long-term satisfaction and operational excellence.

• Retention Strategy: Develop and implement strategies to keep clients engaged and loyal.
• Client Support: Handle inquiries and ensure timely, professional resolution of issues.
• Data Management: Maintain and update client databases; analyze feedback to improve retention.
• Creative Presentations: Design professional reports and presentations.
• Collaboration: Work closely with internal teams to enhance overall client satisfaction.
• Operations: Support daily coordination and operational tasks to ensure smooth workflows.

• Education: Any Degree.
• Experience: Freshers or candidates with 1–1.5 years of experience.
• Communication: Exceptional verbal and written communication skills.
• Soft Skills: Proactive approach, attention to detail, and the ability to multitask effectively.