Client Relationship Manager (US)

Actively Reviewing the Applications

Lytegen

India, Punjab Full-Time On-site INR 7–9 LPA

Posted 3 weeks ago • Apply by March 13, 2026

Job Description

We are looking for a senior, voice-first Client Relationship Manager who can confidently handle pre-close customer conversations and prevent cancellations before the sale is finalized.

This role sits between appointment setting and sales close.

Your responsibility is simple and critical: protect customer commitment.

You will speak directly with US homeowners who are scheduled for a solar consultation, address concerns, remove hesitation, reinforce value, and ensure customers remain confident and engaged through the close.

This is not a scheduling role.

This is not customer support.

This is a retention and relationship ownership role.

Key Responsibilities

Speak directly with US customers before their sales consultation
Reinforce expectations, value, and next steps clearly and confidently
Handle objections, doubts, hesitation, and cancellation intent
De-escalate emotional or skeptical customers without discounts
Prevent pre-close cancellations and no-shows
Maintain strong customer trust and confidence throughout the pre-close stage
Coordinate closely with internal scheduling and sales teams
Take ownership of outcomes, not just tasks

Requirements

5+ years in a voice-heavy Client Relationship, Retention, or Customer Success role
Direct experience handling US customers over phone
Proven experience managing: