Client Relationship Manager

Ufirm Technologies (P) Ltd. is a real estate services company dedicated to managing, maintaining, and enhancing real estate in a sustainable and responsible way while ensuring profitability. With an integrated approach, Ufirm supports the full lifecycle of real estate—from project development to day-to-day maintenance and advanced technology upgrades. Through its facility management arm, urest.in, Ufirm manages over 95 million sq. ft. of estates, providing solutions for technical maintenance, security, energy management, and more. The proprietary CMMS with IoT integration offers smart, streamlined property management. Guided by sustainability and a people-first approach, Ufirm strives to create positive impacts for residents, employees, investors, and partners.

The Client Relationship Manager is responsible for building and maintaining strong relationships with clients, ensuring satisfaction, and addressing concerns to promote client retention and loyalty. In this full-time, on-site role based in Hyderabad, the manager will oversee client accounts, coordinate project deliverables, and act as the primary point of contact for client interactions. They will collaborate with internal teams to ensure the timely and successful delivery of services, resolve conflicts, and provide insights for continuous improvement.

• Strong interpersonal, communication, and client relationship management skills.
• Experience in project coordination and the ability to manage client requirements effectively.
• Proficiency in problem-solving, conflict resolution, and managing client expectations.
• Ability to work on an on-site team and collaborate with different departments to meet client needs.
• Interest and/or experience in real estate, facility management, or sustainability practices is a plus.
• Bachelor's degree in Business Administration, Real Estate, or related field; MBA or equivalent is a plus.