Client Coordination Manager

Company Overview

Vialto Partners is a market leader in Global Mobility Services. Our purpose is to “Connect the World.” We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 8,000 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Summary

As a Client Administrator, your main duty is to guarantee efficient and compliant service provision to our varied client base. This role is essential in delivering outstanding client service and in ensuring compliance with tax, immigration, and mobility regulations. You will play a pivotal role in assisting clients to smoothly and confidently navigate these complex areas.

• Conduct training sessions and provide guidance to assist clients in effectively navigating systems and resolving issues.
• Ensure all client documentation adheres to current tax and mobility regulations, maintaining up-to-date records.
• Address and resolve client issues promptly, escalating complex cases as needed.
• Generate and deliver management reports to the Engagement team and other internal stakeholders.
• Oversee and maintain accurate financial reporting using technology platforms.
• Manage vendor invoices, including cash allocations, disbursements, billing, and reconciling complex backing sheets.
• Aid teams with onboarding new clients, including conducting AML checks, drafting proposals, and preparing engagement contracts.
• Work in collaboration with RandQ specialists on complex client cases.
• Organize VIP briefings and provide administrative support to account managers.
• Assist with UTR support, follow up on non-compliance for forms, and identify areas for process standardization.
• As your expertise develops, you will:
• Facilitate the training and skill enhancement of the wider team.
• Forge and nurture robust client relationships, serving as a reliable advisor.
• Understand client needs to deliver proactive solutions and informed recommendations.
  
  

Identify and implement standardized approaches to enhance process efficiency and consistency.

• Drive efficiency both onshore and offshore through effective coordination.
  
  

Additional Information

Work Location - Bangalore

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.

Please note, AI is used as part of the application process.