Change Manager – Observability & AIOps Transformation

Job Summary

We are seeking an experienced Change Manager with 10+ years of IT experience to lead the transformation from legacy monitoring platforms to a unified Observability and AIOps operating model. The ideal candidate will drive change strategy, process transformation, stakeholder engagement, training, and adoption across IT Operations, NOC, Security, and related teams.

Key Responsibilities

• Define and execute change management and adoption strategies.
• Lead process redesign for Incident, Event, Monitoring, Alerting, ITSM, and ITOM workflows.
• Deliver stakeholder engagement, communications, and training programs.
• Drive organizational readiness and user adoption.
• Establish adoption metrics and measure business value.

Required Skills

• 10+ years of IT experience with expertise in Organizational Change Management.
• Prosci/ADKAR, APMG Change Management, or equivalent certification.
• Experience leading enterprise transformation programs involving Observability, Monitoring, IT Operations, ITSM, ITOM, or AIOps.
• Strong stakeholder management, process transformation, communication, and training skills.
• Experience working in complex, multi-country, multi-vendor environments.

Preferred Skills

• ITIL certification or enterprise IT Operations experience.
• Experience with Observability or Monitoring platform transformation