Change Control Coordinator

Actively Reviewing the Applications

GEDU Services

India, Uttar Pradesh, Noida Full-Time On-site

Posted 3 weeks ago • Apply by April 27, 2026

Job Description

Position Overview

The Change Control Coordinator plays a critical role in overseeing and managing change control processes across the organization’s IT and business systems. This role ensures that all changes are assessed, approved, implemented, and documented effectively, minimizing disruption and maintaining compliance with internal governance standards.

Key Responsibilities

Coordinate the lifecycle of change requests from submission through approval to implementation and review.
Conduct impact assessments for proposed changes in collaboration with relevant stakeholders.
Maintain the Change Management Log and ensure accurate documentation of all change activities.
Facilitate and schedule Change Advisory Board (CAB) meetings, including preparing agendas and capturing decisions and actions.
Ensure changes follow established processes and are aligned with ITIL best practices.
Collaborate with IT, development, QA, and business units to validate testing and rollback plans.
Monitor and report on change performance, including change success rates, trends, and exceptions.
Ensure emergency and unplanned changes follow appropriate expedited processes and are fully documented post-implementation.
Support internal and external audits with change control records and process documentation.
Integration Management: Coordinate changes affecting system integrations, ensuring smooth data flow and business continuity.
Communication & Training: Develop and execute communication plans to inform stakeholders about upcoming changes, providing training or documentation where necessary.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong understanding of ITIL Change Management (Certification preferred).
Experience working with tools such as ServiceNow, JIRA, Remedy, or equivalent ticketing systems.
Excellent communication, coordination, and documentation skills.
Strong attention to detail with the ability to manage multiple priorities.
Proactive and assertive in driving process compliance.

Nice To Have Skills And Qualifications