CCTV Operator

CCTV operator

Gurgaon, India

Permanent Role

As a member of the GSOC/Corporate Security, the CCTV operators are mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary for QMC operations globally.

He/she will report to the Team Leader/Sr. GSOC executive and will ensure all Non compliances, security breaches and security guidelines are strictly followed across all global locations.

Reporting Structure

This role will report to the Manager Corporate Security or to the Team Leader/Sr. GSOC executive

Job Description

Closely monitoring the CCTV cameras of the respective center / location as assigned by the Team Leader/ Security Manager using the standard checklist

Follow the standard process of notifying to the center manager / reporting manager/ department managers in the event of any non-compliances / suspicious activity observed and then raise these in the form of non- compliances via email with details of the non-compliance.

Timely identification of new requirements of cameras at assigned locations.

Marking of cameras on CCTV layout maps.

Updating of IP list of cameras and NVR.

MIS reports, ensuring that the reports are kept updated.

Upkeep the tracker of responses and closure of the non-compliances reported for various locations as per the TAT. Daily check for the health status of the CCTV / surveillance system installed at various location and maintain record for the same. Reports the malfunctioning of the system and take corrective actions to resolve the problem as per the TAT defined. Ensuring that that CCTV monitoring for the assigned locations happen until the end of center operations. Support the Team Leader / Manager Corporate Security in reviewing relevant CCTV footage/snapshots / merging of CCTV footage as and when required as part if all critical investigation

Upkeep the Daily / weekly / monthly record of non-compliances. Upkeep the VRF data shared Centre wise as per the VRF process (48hrs prior intimation and 24hrs urgent requirement). Maintaining safety and confidentiality of the organization Watch for irregular or unusual conditions that may create security concerns or safety hazards. CCTV Operators must be able to maintain and repair the equipment, whether its analog or digital as and when required. Properly storing footage and correctly catalog all footage so that it can be easily recalled later. Incident reporting, problem reporting and call logging. Image pulling, MIS Reporting.

Performance Metrics

Metrics & Organization Management:

Raise red flags on time

Always maintain confidentiality

Zero lag in device working

Zero log in video recording

Qualifications, Experience And Education Requirements

Any Diploma Holder/ Any Graduate

Minimum of one (01) year required in the related field of the position

Experience in handling multiple CCTV cameras

Technically sound knowledge of CCTV cameras, wirings, fittings, etc.

Knowledge of security equipment

Mandatory Skills

Always maintain confidentiality

Should be alert and observant

Ability to monitor CCTV screens over long periods.

Ability to react quickly and approach responsibly

Telephone communication skills

Proficient computer skills including Microsoft Office

Good oral and written communication skills

Active listening skill

Attention to detail