CCM Lead Developer

About The Role We are seeking an experienced and dynamic CCM Lead Developer with a strong background in enterprise customer communications and technical architecture. The ideal candidate will bring 15+ years of IT experience , including hands-on expertise with CCM tools like SmartComm (Smart Communications) or equivalent platforms. This is a leadership position requiring not only technical excellence but also the ability to mentor teams and interact with key stakeholders. Key Responsibilities Lead the design, development, and deployment of CCM (Customer Communication Management) solutions across complex enterprise ecosystems. Architect end-to-end CCM workflows, templates, data models, and integrations with upstream/downstream systems. Provide strategic guidance on SmartComm or similar CCM tools, ensuring scalable and secure implementations. Collaborate with business stakeholders to gather communication requirements and translate them into technical specifications. Guide, mentor, and lead cross-functional development teams, ensuring adherence to quality and delivery timelines. Maintain documentation and best practices for CCM implementation and governance. Drive continuous improvement, innovation, and efficiency within CCM processes. Required Qualifications 15+ years of total IT experience with at least 5 years in CCM solution development and architecture. Previous experience as a Technical Architect is mandatory. Deep knowledge of SmartComm or other leading CCM platforms (like OpenText Exstream, Quadient Inspire, or Client EngageOne). Proven leadership experience in managing teams and driving large-scale enterprise implementations. Strong knowledge of integration patterns, APIs, and modern data communication formats (JSON, XML, REST). Excellent communication and interpersonal skills with the ability to work effectively with business and technical teams.