CCaaS Platform Specialist

Company Description

Accenture Strategy & Consulting leverages deep industry knowledge, advanced analytics, and human-centered design methodologies to help clients drive meaningful change. By combining strategic vision with actionable insights, Accenture empowers businesses to act swiftly and make confident decisions. With a focus on innovation and collaboration, the company supports organizations in transforming their operations and achieving sustainable growth.

Role Description

The CCaaS (Contact Center as a Service) Platform Specialist will play a key role in implementing, managing, and optimizing CCaaS solutions to meet client requirements. Day-to-day responsibilities include platform configuration, troubleshooting issues, analyzing customer requirements, and supporting system integrations. The role also involves collaborating with cross-functional teams to ensure the smooth delivery of services and providing technical guidance to clients. This is a full-time, on-site role based in Gurugram.

Qualifications

• Proficiency in CCaaS platform implementation, configuration, and administration
• Experience in troubleshooting technical issues, debugging, and providing support
• Skills in system integration, API usage, and data management
• Understanding of customer experience (CX) best practices and tools
• Strong communication, collaboration, and documentation skills
• Ability to adapt to technology advancements and learn new systems quickly
• Familiarity with cloud-based services and CRM platforms is a plus
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience