Cash & Trade Proc Intermediate Analyst

Role & Responsibilities

Business/ Department

Objectives:

Core Responsibilities:

• Team Management
• Client Management
• Risk and Control
• Revenue and Cost management
• Migration and Project management
  
  

Day-to-Day Responsibilities:

• Processing standard
• Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained
• Interact with client on a daily basis to understand their requirement
• Ensure team meets required productivity targets
• Address client escalations / issues. Build excellent rapport with client
• Conduct regularly meeting / discussion with client
• Risk and Control
• Ensure team adheres to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Assist management for audit preparation and necessary actions for clean audit results
• Migration and Project management
• Support/ participate/lead in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external
• Develop and maintain training database, training materials, and trackers for the migration
• Schedule and conduct training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery
• Revenue and Cost management
• Give suggestions or participate in process improvements and cost improvement initiatives
• Team Management
• Ensure the team provides the best productivity to meet SLA targets
• Motivate the team towards the business objective
• Maintain team’s performance metrics to track defects, productivity.
• Ensure back-ups are created within and across the team through cross functional projects.
  
  

Functional Responsibilities

• 
  
  

Financial/ Budgetary:

(TBD)

Individual Contributor (IC)/Managerial

(TBD)

Key Deliverables:

Percentage of Travel:

No Yes, 10% of the Time Yes, 25% of the Time

Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time

Relocation:

(no here would mean that business would not consider outstation candidate)

Other:

This is a night shift role

Qualifications

Required

Preferred

Education:

Bachelor Degree (commerce/science stream preferred)

OR

Post Graduate (preferably Finance)

Experience:

Bachelor Degree - Min 8+ years in Trade Services / Trade Finance (3+ years team handling)

OR

Post Graduate (preferably Finance) – 4+ years of experience (Trade Operations/ Services - (3+ years team handling)).

Certifications:

CDCS certification

Skills:

Core:

• Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
• Ability to work as a team with offsite partners.
• Consistent ability to identify process improvement and implement quickly and accurately.
• Strong attention to detail is required to ensure the data privacy of our client information
• Strong team management skills
• Strong client management / relationship management skills
• Working knowledge of UCP, ISBP, URR, ISP, URDG, Trade Services Products, and Trade Finance Products.
  
  

Functional:

• Team Handling
• Doc scrutiny experience
  
  

Competencies:

• Information must be expressed coherently and accurately to key people in a timely manner.
• Confidence, self-motivation and plenty of initiative
• Strong sense of ownership and accountability for work
• Ability to build working relationships with stakeholders
• Good oral and written communication skills
• Ability to work in team environment
  
  

Enthusiasm and strong desire to work in operations

Other:

Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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