Call Center Supervisor

Company Description ROKADAA.COM empowers sales professionals by combining advanced technology with strong, growth-oriented brands. The company focuses on providing tools and platforms that help sales teams work more efficiently, reach more customers, and improve overall performance. By integrating data-driven solutions, ROKADAA.COM aims to enhance customer interactions and sales outcomes. Team members join a dynamic environment that values innovation, professional development, and measurable results.

Role Description The Call Center Supervisor is a full-time, on-site role based in Indore. This position oversees daily call center operations, including monitoring agent performance, managing schedules, and ensuring adherence to processes and service standards. The supervisor will coach and mentor team members, handle escalated customer issues, and track key performance indicators to maintain high service quality and customer satisfaction. Responsibilities also include analyzing call reports, implementing improvements, coordinating with other departments, and providing regular performance feedback to management. The role requires a hands-on approach to team leadership and operational excellence in a fast-paced environment.

Qualifications

• Strong supervisory and team management skills, with experience guiding and motivating call center or customer service teams.
• Proven focus on customer satisfaction, including handling escalations and maintaining high service quality standards.
• Solid analytical skills to interpret performance data, identify trends, and recommend process improvements.
• Excellent communication skills for clear instructions, feedback, and collaboration with team members and stakeholders.
• Previous experience in a call center or sales support environment is highly desirable.
• Ability to work on-site in Indore and manage operations in a fast-paced setting.
• Proficiency with call center software, CRM tools, and basic office applications.
• Relevant diploma or degree in business, management, communications, or a related field is preferred.