Call Center Executive

Job Title: Call Centre Executive

Department: Call Centre / Patient Relations

Location: Noida Sec-63

Employment Type: Full-Time

Experience: 1–3 Years (Healthcare/IVF experience preferred)

Job Summary

We are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, scheduling patient appointments, addressing patient queries, and ensuring a seamless communication experience. Candidates with prior experience in an IVF/Fertility Centre, hospital, or healthcare industry will be preferred.

Key Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Respond to patient inquiries regarding consultations, treatments, appointments, and services.
• Schedule, reschedule, and confirm appointments with doctors and consultants.
• Follow up with prospective and existing patients through calls, WhatsApp, SMS, and emails.
• Generate and maintain accurate patient records in the Hospital Information System (HIS)/CRM.
• Coordinate with Front Office, Doctors, Counsellors, and other departments to ensure timely patient support.
• Handle patient complaints or concerns professionally and escalate complex issues to the appropriate department.
• Achieve daily call, follow-up, and appointment booking targets.
• Maintain complete confidentiality of patient information.
• Prepare daily call reports and update lead status in the CRM.
• Ensure high standards of patient satisfaction through excellent communication and timely follow-ups.
• Support marketing campaigns by contacting prospective patients and promoting clinic services as required.

Required Qualifications

• Graduate in any discipline.
• Minimum 1–3 years of experience in a Call Centre, Customer Service, or Healthcare environment.
• Experience in an IVF/Fertility Centre or Hospital will be preferred.
• Freshers with excellent communication skills may also apply.

Required Skills

• Excellent verbal communication skills in English and Hindi.
• Pleasant telephone etiquette and active listening skills.
• Strong customer service and patient-handling abilities.
• Good interpersonal and relationship management skills.
• Basic knowledge of MS Office and CRM/HIS software.
• Ability to multitask and work in a target-driven environment.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and accurate data entry skills.
• Positive attitude, patience, and empathy while interacting with patients.

Preferred Candidate Profile

• Male or Female candidates.
• Experience in healthcare, IVF, hospitals, diagnostics, or wellness centres.
• Knowledge of CRM, appointment scheduling, and patient coordination.
• Comfortable working in rotational shifts and weekends, if required.
• Ability to handle high call volumes while maintaining service quality.

What We Offer

• Competitive salary and performance-based incentives.
• Professional and supportive work environment.
• Learning and career growth opportunities in the healthcare industry.
• Opportunity to work with a leading fertility care team.
• Employee benefits as per company policy.

Apply Now

📧 Send your updated resume to: [email protected]

• Join Zeeva Fertility and become a part of a compassionate team dedicated to helping individuals and couples achieve their dream of parenthood. Build a rewarding career while delivering exceptional patient support and service excellence.