Business Transformation Manager

Business Transformation

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Disclaimer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an official ‘[email protected]’ email. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please visit: https://www.cvent.com/en/notice-recruitment-fraud

About the role:

We are looking for a strategic, execution-focused transformation leader to shape business strategy, redesign core processes, and deliver high-impact change across functions. You will partner with senior stakeholders to assess the current state, define the path forward, implement smarter ways of working, and drive adoption of new processes, platforms, and AI-enabled solutions.

As Cvent continues to lead the global meetings and events industry, our Business Transformation team plays a critical role in scaling smarter, faster, and more efficiently. We are seeking a high-impact leader who brings sharp business judgment, strong technical fluency, and the ability to build trusted partnerships while driving measurable improvements across Sales, Marketing, and enterprise operations.

In this role, you will own strategic roadmaps and lead complex initiatives spanning process re-engineering, business case development, vendor selection, platform analysis, data migration, operating model design, and system implementation—ideally in a SaaS or high-growth environment.

You will also champion project management discipline, lead global Sales and Marketing transformation programs, and ensure delivery is on time, on budget, and tied to clear business outcomes.

What you will be doing:

• Shape strategic priorities and transformation roadmaps for Sales, Marketing, and cross-functional business teams.
• Lead large-scale transformation programs across process redesign, AI-enabled solutions, operating model changes, and business systems.
• Assess current-state processes, systems, controls, and pain points to identify opportunities for measurable improvement.
• Partner with senior stakeholders to define target operating models, business cases, and investment priorities.
• Design and implement solutions that improve efficiency, accuracy, compliance, scalability, and user experience.
• Evaluate and support adoption of new technologies, including cloud platforms, enterprise systems, and AI-based solutions.
• Own project scope, timelines, budgets, risks, status reporting, and executive-level communications.
• Drive change management, training, and adoption plans to ensure new processes and systems stick.
• Facilitate cross-functional requirements gathering, solution design, and vendor or consultant coordination.
• Support Sales and Marketing teams through implementation, issue resolution, and continuous improvement.

What you will need for this position:

• Master’s degree in business administration or a related field.
• 13–17 years of experience leading digital transformation, AI-led initiatives, strategic programs, or enterprise process improvement.
• Proven ability to influence senior stakeholders, including C-suite leaders, and translate strategy into execution.
• Track record of delivering cross-functional transformation programs with measurable business outcomes.
• Strong problem-solving, strategic thinking, analytical, and business case development skills.
• Experience with process improvement methodologies, systems analysis, requirements gathering, and operating model design.
• Excellent communication, executive presentation, interpersonal, and organizational skills.
• Self-starter who thrives in fast-paced, deadline-driven environments and works effectively with high-performing teams.
• Management consulting, SaaS, Sales Operations, Marketing Operations, or enterprise transformation experience is a plus.