Business Support Assistant - Social Work Services – Adult Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The post holder will provide clerical and administrative support to Alcohol and Drug Recovery Services (ADRS), offering front-line assistance to staff and services. This includes supporting clinics, managing prescriptions, handling calls, reception duties, financial tasks (e.g., bus tickets), minute taking for ADRS MDT meetings, and supporting statutory processes. Admin support provides front-facing assistance to service users with drug and alcohol issues and back-office support to social workers, nurses, and managers to deliver priority and statutory services and achieve key performance targets.

Work will be carried out within established protocols and Board policies, including Health & Safety, Data Protection, and Confidentiality, with supervision and guidance from an Administration Assistant / Administrative Officer after induction and on-the-job training.

Duration, Location, and Working Pattern:

This is a Permanent working 18.5 hours, you will work these hours over Monday & Tuesday – 9am – 5pm, Wednesday 9am – 12:30pm

This post will be based within Rowan Business Park, 5 Ardlaw Street, Glasgow, G51 3RR working with the ADRS – Alcohol & Drugs Recovery Services and you must have the flexibility required to cover other bases within the South Sector

Please note the salary is Pro Rata for part time hours.

Key Responsibilities

The post holder will provide front-line administrative support to ADRS staff and services, including prescription management and clinic support, call handling, and reception duties. They will carry out financial tasks, such as issuing bus tickets, and take minutes for ADRS Multi-Disciplinary Team (MDT) meetings.

In addition, the post holder will provide back-office support to ensure statutory and priority services are delivered effectively, working in accordance with all Board policies and procedures, including Health & Safety, Data Protection, and Confidentiality.

Knowledge, training, qualifications and/or experience required to do the job:

• Standard Grade English
• Good keyboard skills
• Good written and verbal communication skills
• Ability to work as part of a team and use own initiative
• Knowledge of office working practices
  
  

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies
  
  

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

James McLaughlin – Admin Officer

Tel: 0141 420 8091

Email: [email protected]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.  

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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