Business Relationship Management - 0204-26

Business Relationship Management

ISS - Customer, Strategy & Governance

Location: Bailrigg, Lancaster, UK

Salary: £48,822 to £56,535 full time, fixed term

Closing Date: Friday 03 April 2026

Interview Date: Monday 20 April 2026

Reference: 0204-26

The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of ISS and operates across the University to build and manage stakeholder relationships. With a focus on International and domestic strategic partnerships you will forge valuable relationships with Faculties and Professional Services to stimulate and shape strategic digital development priorities, and ensure that solutions and services offer maximum value to the University.

You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes.

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Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

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We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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