Business Intelligence Analyst

Actively Reviewing the Applications

Ubiquity

India Full-Time 1–1 LPA

Posted 2 months ago • Apply by April 30, 2026

Job Description

The Responsibilities:

Business Requirements Gathering

Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data-related needs
Translate business requirements into clear and actionable BI project specifications

Data Collection and Analysis

Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy
Analyze data to identify trends, patterns, and insights that can address business opportunities Performance Monitoring
Tracking key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations

Visual Presentation

Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision making
Present findings such as business insights and recommendations to leaders and decision-makers

Problem-Solving

Identifying issues and opportunities within the business through data analysis and recommending solutions

Collaboration

Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures
Working with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights

Innovation

Staying updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities

Knowledge, Skill Set & Qualifications Required (External)

Bachelor's degree in Business, Data Science, Analytics, or a related field
2-3 years of Call Center experience
Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools
Intermediate to advance the management of presentation tools, such as MS Powerpoint and/or Google Slides
Excellent communication and interpersonal skills to facilitate collaboration with technical and non-technical teams
Great analytical, critical thinking and problem-solving abilities
Strong adaptability and capacity to work in fast-paced environments
In-depth understanding of organization data flow and its use in management decision-making
Must be a self-motivator and self-starter
Experience in developing data driven business solutions that drive business outcomes
Knowledge in project management to manage and prioritize tasks effectively
Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus