Business Executive/Gold Loan Executive & Back Office Executive

Company Description

Shriram Finance Limited is India’s largest retail non-banking financial company (NBFC), offering a diverse range of credit solutions, including commercial vehicle loans, car loans, gold loans and small business loans. As a part of the Shriram Group, a 50-year legacy financial conglomerate, Shriram Finance is committed to creating meaningful and positive financial impacts in customers' lives. In November 2022, Shriram Finance was formed through the merger of Shriram Transport Finance, Shriram City Union Finance, and Shriram Capital, and now operates with over 3,149 branches and a workforce of more than 77,000 employees. With an Assets Under Management (AUM) of ₹243,042 crores as of September 30, 2024, Shriram Finance continues to empower individuals and businesses through innovative and reliable financial solutions.

Role Description

This is a full-time, on-site role located across Vadodara, Anand, Bharuch, Chhota Udepur & Narmada District for a Business Executive/Gold Loan Executive & Back Office Executive. The role involves assisting customers with loan processing, addressing inquiries, and ensuring a seamless customer experience. Responsibilities include handling paperwork, verifying loan documents, managing gold valuation and storage for Gold Executive, performing data entry, maintaining transaction records, and supporting financial reporting. The role also includes daily operational support in the back office and assisting in the development of customer relationships.

Qualifications

• Strong customer service, communication, and interpersonal skills
• Proficiency in data entry, document verification, and attention to detail
• General knowledge of financial services, gold loans, and banking operations
• Organizational, time management, and multitasking abilities
• Basic computer skills and proficiency in Microsoft Office (Word, Excel, etc.)
• Ability to work on-site and handle confidential customer information responsibly
• Experience in a similar role or in the financial sector is preferred
• Minimum qualification of a high school diploma or equivalent; a bachelor's degree in finance, commerce, or a related field is advantageous