Business Excellence (Data Center & Cloud Services)

Job Description

Manager – Business Excellence (Data Center & Cloud Services)

Location: Mumbai

Organization: L&T-Cloudfiniti

Role : Responsible for driving operational excellence across L&T-(Cloudfiniti /Vyoma's) Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes.

Qualifications

• Bachelor’s degree in Engineering or Management (preference for Operations Management or Information Technology).
• Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage.
  
  

• Proven experience in the Data Center and/or Cloud Services industry.
• Demonstrated capability in driving process excellence across diverse business functions such as CRM, Pre-Sales, Sales, Service Delivery, Network & Security Operations, and Billing.
• Proficiency in implementing Quality and Operational Excellence frameworks such as TQM, CMMI, ISO, Six Sigma, EFQM, Kaizen, Malcolm Baldrige, and Balanced Scorecard.
• Strong understanding of Colocation (Colo), IaaS, PaaS, SaaS, as well as FinOps, DevOps, CloudOps, and SRE practices.
• Hands-on experience in building resilient, scalable, and process-driven operations to enhance customer experience and service reliability.
  
  

• Strategic thinker with a continuous learning mindset.
• Adept at institutionalizing best practices for sustainable outcomes.
• Strong collaboration and communication skills, with the ability to engage cross-functional teams to achieve business goals.
  
  

• Opportunity to work with a leading data center and cloud services brand backed by Larsen & Toubro’s legacy of excellence.
• Exposure to cutting-edge technologies and industry-leading frameworks.
• A collaborative environment that encourages innovation and continuous improvement.