Business Development Manager

Job Description: Execution Team Leader

Location: Tirupati Andhra Pradesh

Company: Snickr (snickr.in) – A fast-growing startup in the home services sector (like UrbanClap), focused on delivering quality service experiences in the Tirupati market.

Role Overview

We are looking for a proactive and hands-on Branch Manager to lead and manage daily field operations at Snickr. The role requires strong people management skills, operational planning, and client service orientation. The Execution Team Leader will manage 5 field teams (each team consisting of 1 Supervisor + 2 Helpers) and ensure smooth execution of service leads, client satisfaction, and process adherence.

Key Responsibilities

• Daily Operations Planning
• Coordinate with the call center to understand daily service leads.
• Prepare and share the morning road map for teams based on client locations and service requirements.
• Ensure manpower planning and availability as per daily workload.
• Team Management
• Supervise 5 field teams and guide supervisors on task allocation.
• Conduct daily briefings and ensure work discipline.
• Recruit and maintain manpower (supervisors/helpers) as per operational needs.
• Train team members on Snickr processes and client handling.
• Execution & Quality Monitoring
• Be present in the field to monitor and check team performance.
• Conduct surprise checks to ensure service quality and process adherence.
• Ensure timely completion of assigned leads with quality output.
• Attend home visit enquiries directly when assigned.
• Client Satisfaction & Service Excellence
• Ensure clients are satisfied with services provided.
• Resolve escalations quickly and maintain strong customer relationships.
• Collect client feedback for continuous improvement.
• Resource & Inventory Management
• Ensure required tools, machines, and materials are available for daily work.
• Monitor stock levels and raise purchase requests for replenishment.
• Ensure machines and equipment are properly maintained and in working condition.

Requirements

• Graduate/Diploma in any discipline (Operations/Management preferred).
• 3–5 years of experience in field operations, facility management, or service execution.
• Strong leadership and team management skills.
• Good communication skills in Telugu
• Ability to plan, organize, and execute daily field operations.
• Customer service orientation with problem-solving ability.
• Willingness to be on-field and handle real-time challenges.

Key Competencies

• Leadership & People Management – Ability to lead 5+ teams effectively.
• Operational Planning – Strong skills in road map creation & resource allocation.
• Field Execution – Hands-on monitoring of teams to ensure performance.
• Customer Service Focus – Ensure client satisfaction and process compliance.
• Problem Solving – Ability to handle on-ground issues quickly and effectively.