Business Day On-Call (BDOC) Analyst

Job Profile: Business Day On-Call (BDOC) Analyst

Experience Level: 3–5 years overall in a similar operational/support role, with 1–3 years of specific experience in modern cloud/data technologies.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Role SummarY

• The Business Day On-Call (BDOC) Analyst serves as the primary operational subject matter expert supporting the Supply Chain Planning team
• .Acting as the critical bridge between business operations and technical execution, this role ensures seamless system integrations and maintains operational workflows
• .Ultimately, the analyst protects enterprise system stability by providing immediate, effective solutions during business hours

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Key Responsibilities

• Platform & Production Support: Serve as the primary on-call resource managing daily high-priority break-fixes, batch monitoring, and platform stabilization for core enterprise supply chain tool
• s.System Integration & Troubleshooting: Investigate and resolve complex integration errors and payload discrepancies between supply chain tools and SAP to prevent downstream pipeline failure
• s.Data Lake Operations: Troubleshoot Data Lake synchronization delays to ensure real-time table updates are accurate for downstream system
• s.Incident & Change Management: Actively manage and resolve JIRA and ServiceNow tickets. Oversee standard SLA lifecycles, and coordinate production deployment activities by executing Change Requests (CRs) for critical file and batch update
• s.Maintenance & Operations Planning: Communicate structured maintenance window plans (e.g., for SAP) to ensure job continuity and minimize business impact. Send out timely, clear communications to the supply chain team regarding system downtimes, buying guidelines, and restoration statuse
• s.Documentation & Knowledge Transfer: Build and maintain internal resources, such as comprehensive Confluence documentation. Lead knowledge transfer sessions with offshore team members to optimize global support coverage. This includes morning overlap meetings and a daily status handoff at 4:30 PM for offshore teams to pick up later via cha
• t.Weekly Ticket Review: Lead, organize, provide an action plan from weekly ticket reviews with vendors (o9 and Blue Yonder

Technical Skills

• Supply Chain Platforms: Operational experience with supply chain tools (e.g., o9 Solutions, Blue Yonder Cloud AR) and SAP integrations. (Note: Legacy JDA experience is not applicabl
• e).Cloud & Data Stack: Proficiency using Google Cloud Platform (GCP), BigQuery, Data Lake integrations, and dbt (data build too
• l).Infrastructure & Protocols: Experience with scheduling and validation tools including Autosys, PuTTY, and SFTP, as well as version control systems (Git, GitHub, Bitbucke
• t).Enterprise User AI: Experience with Gemini, NotebookLM, Agent Space, etc. or similar technolog

• Crisis Communication: The ability to stay calm and convey highly technical system statuses, downtime impacts, and clear action items (e.g., buying guidance) to non-technical business users in real-t
• ime.Proactive Problem Solving: A proven track record of providing immediate, effective solutions during urgent triage situations and proactively building tools (like incident reports or onboarding sites) to prevent future del
• ays.Cross-Functional Collaboration: The ability to partner seamlessly with internal leadership, offshore development teams, and external vendor support to analyze system changes and downstream impa
• cts.High Accountability: Strong ownership over the end-to-end resolution of high-priority tickets and the discipline to maintain rigorous documentation for team continu
• ity.Organization and Presentation: The ability to lead and organize stand-ups and other meets, while presenting clearly and concisely.