Business Analyst

About the Role

The Salesforce Functional (Business Analyst) will play a crucial role in understanding and analyzing business needs, ensuring that Salesforce solutions align with organizational goals.

Responsibilities

• Experience: 4-6 years (min 3 years relevant in Salesforce)
• Must have good understanding of Salesforce Sales and Service Cloud
• Must have Automotive or Manufacturing domain experience
• Should have good understanding of Dealer management and Order management related processes
• Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities
• Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation
• Must have experience in testing functionalities as per requirement
• Must have experience in conducting UAT with business users and trainings
• Should have good understanding of Sales and Service management process

Required Skills

• Salesforce Sales and Service Cloud knowledge
• Automotive or Manufacturing domain experience
• Dealer management and Order management process understanding
• Requirement analysis and functional design documentation skills
• Testing and UAT experience
• MANUFACTURING, Salesforce Sales & Service Clouds, Automative Cloud.

Preferred Skills

• Basic Salesforce Admin knowledge
• Sales and Service management process understanding