Business & Operations Specialist - Payment Operations

Job Description

Job Responsibilities:

• Perform assigned reconciliation tasks accurately and on time, ensuring adherence to company policies, defined controls, and SOPs.
• Own/support month-end close activities and FA accounting operations, including FA transactions and project-related activities.
• Maintain in-depth understanding of end-to-end FA processes including Depreciation, Accumulated Depreciation, WIP, and FAR.
• Support Global FA processes as required and handle ad hoc business requests in line with stakeholder expectations.
• Review financial data and supporting documents to identify discrepancies, investigate root causes within defined procedures, and implement basic corrective actions or escalate appropriately.
• Maintain reconciliation trackers, evidence, and documentation to ensure completeness, audit readiness, and traceability of actions taken.
• Prepare routine reconciliation status updates and exception summaries for review by SMEs/Team Leads; support compilation of periodic reports as required.
• Collaborate with cross-functional partners (e.g., upstream/downstream teams, technology/support teams as needed) to support timely closure of breaks and improve end-to-end efficiency.
• Contribute to continuous improvement by highlighting recurring breaks and recommending standardization opportunities to reduce rework and improve first-time-right outcomes.
• Support automation of routine steps (data entry, matching, reconciliation checks, and reporting support) by identifying rule-based opportunities and assisting with UAT/data validation for RPA/AI solutions when implemented.
• Uphold integrity, transparency, and ethical conduct, including responsible handling of financial data and awareness of data privacy, bias, and transparency considerations when using automation/AI-enabled tools.
  
  

Required Skills, Capabilities & Skills

• Graduate (Accounting/Finance preferred) with 0–3 years of experience in operations, finance, or a related role (reconciliation exposure is an advantage).
• Strong attention to detail, good analytical skills, and problem-solving ability to identify breaks and support timely resolution.
• Good verbal and written communication skills; ability to collaborate within a team and with cross-functional stakeholders.
• Proficiency in Microsoft Excel (trackers, reconciliations, basic analysis); familiarity with accounting/ERP tools is an advantage.
• Ability to prioritize work, manage time effectively, and deliver in a fast-paced, deadline-driven BAU environment.
• Willingness to learn new processes and tools; openness to change and continuous improvement.
• Awareness of ethical implications of using AI/automation in finance operations (data privacy, bias, transparency); exposure to RPA/automation concepts is a plus.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.