Business Advisor

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Leading a Team of about 30-40 Customer Support Associates

Manage Customer Service operations

Manage Shrinkage, Attrition and SLA and other performance metrics

Your Profile

Min 8 years of experience

Should be very versed with stakeholders’ management (US customer)

Should have experience of working for a US client ( preferred )

Team player who can lead a very tenured team min team size handling experience of 30-40 people

Excel and Presentation skills is a must

Great communication along with conflict management skills is a must

Knows how to manage customer service process and drive SLA performance

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com