Brand Communications Manager

Job Title: Brand Communicator 

Role Summary

The Brand Communicator is responsible for engaging with customers, promoting the brand, handling online orders, and driving sales. This role plays a key part in building brand awareness, maintaining customer relationships, and managing the brand’s digital presence.

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Key Responsibilities

1.⁠ ⁠Customer Communication & Engagement

• Interact with customers via WhatsApp, Instagram, website chat, and calls

• Understand customer needs and recommend suitable products/services

• Build strong relationships and ensure customer satisfaction

2.⁠ ⁠Sales & Order Conversion

• Actively promote products/services to generate sales

• Convert inquiries into confirmed orders

• Follow up with potential customers to close deals

3.⁠ ⁠Online Order Management

• Handle end-to-end order processing (taking orders, confirming, tracking)

• Coordinate with operations/logistics teams for timely delivery

• Resolve customer issues related to orders

4.⁠ ⁠Brand Building & Awareness

• Communicate brand values clearly to customers

• Maintain consistent brand tone and messaging

• Educate customers about products, offers, and brand story

5.⁠ ⁠Database Management

• Maintain and update customer database (leads, buyers, repeat customers)

• Track customer preferences and buying patterns

• Use data to improve sales and marketing strategies

6.⁠ ⁠Digital Presence Support

• Assist in managing social media interactions (comments, DMs)

• Support marketing campaigns and promotions

• • Share feedback from customers to improve products/services