Branch Manager- Forex

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We are hiring for a Branch Manager for Kolkata location. With a package of 10 to 14 LPA.

Business Development

• Drive branch revenue by achieving monthly, quarterly, and annual business targets,
• Develop and expand Retail Forex, Corporate Forex, Remittance, and Forex Card businesses.
• Generate new business through corporate tie-ups, travel agents, educational consultants, immigration consultants, hospitals, and other channel partners.
• Increase customer acquisition through direct sales and relationship management.
• Develop strategies to improve branch profitability and market share.

Sales & Relationship Management

• Lead and motivate the branch sales team to achieve individual and branch targets.
• Build long-term relationships with high-value customers and corporate clients.
• Conduct regular client meetings and business development activities.
• Ensure high customer satisfaction and prompt resolution of customer grievances.
• Monitor conversion ratios and sales productivity.

Branch Operations

• Manage end-to-end branch operations in compliance with RBI, FEMA, AML, and KYC regulations.
• Ensure accurate handling of foreign currency transactions and remittance services.
• Supervise cash management, vault operations, and daily reconciliation.
• Ensure timely submission of operational reports and MIS to Head Office.
• Maintain proper documentation and internal controls.

Team Leadership

• Recruit, train, mentor, and develop branch employees.
• Conduct regular performance reviews and coaching sessions.
• Foster a high-performance and customer-centric work culture.
• Monitor attendance, productivity, and discipline within the branch.

Compliance & Risk Management

• Ensure strict adherence to RBI, FEMA, FIU-IND, AML and company policies.
• Maintain zero tolerance for operational lapses and compliance violations.
• Coordinate with Internal & Concurrent Audit, Compliance teams.
• Ensure timely closure of audit observations.

Business Reporting

• Prepare daily, weekly, and monthly business reports.
• Analyze branch performance and recommend improvement strategies.
• Monitor branch profitability, operating expenses, and productivity ratios.
• Present business updates to Zonal Head and Senior Management.

Required Qualifications

• Graduate in any discipline. MBA in Marketing/Finance will be preferred.
• Minimum 8-10 years of experience in the Foreign Exchange industry.
• At least 3 years of experience in a Branch Manager or equivalent leadership role.
• Strong understanding of Retail Forex, Corporate Forex, Outward Remittance, Forex Cards, and Travel Insurance.
• Sound knowledge of RBI Master Directions, FEMA, AML/KYC, and regulatory compliance.
• Experience in handling branch operations, business development, and team management.

Desired Skills

• Excellent leadership and people management skills.
• Strong business development and negotiation abilities.
• Excellent communication and presentation skills.
• Customer relationship management expertise.
• Analytical and problem-solving capabilities.
• Strong operational and compliance orientation.
• Proficiency in MS Office, CRM systems, and forex transaction platforms.
• Ability to work under pressure and achieve business targets.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual revenue targets.
• Growth in Retail Forex and Remittance business.
• Corporate and channel partner acquisition.
• Customer acquisition and retention.
• Branch profitability.
• Compliance score and audit rating.
• Customer satisfaction index.
• Team productivity and employee retention.
• Operational accuracy and turnaround time.