BMC Helix Developer

Job Description

Position Description

• Junior BMC Helix Developer / Integration Analyst
  
  

Role Purpose

Support development, configuration, and integration of BMC Helix ITSM, CMDB, and Digital Workplace solutions, including dashboards and automation.

Key Responsibilities

Configure and customize BMC Helix ITSM modules:

Incident, Change, Service Request, SLA, CMDB

Develop and modify:

Forms, workflows, filters, escalations

Smart IT and Digital Workplace UI components

Build and maintain reports and dashboards using:

BMC Helix Smart Reporting

Support CMDB:

CI creation, relationship mapping, reconciliation rules

Data validation and health checks

Assist in integrations using:

Helix Integration Studio

Atrium Integrator / Orchestrator

REST APIs, Web Services

Perform unit testing, data migration, and deployment activities.

Provide L2/L3 support for Helix platform issues.

Document technical designs and operational procedures.

Skills & Experience

4–7 years in BMC Remedy / Helix development.

Hands-on with:

Helix ITSM, Smart IT, Smart Reporting

Basic AR System workflow & SQL

Understanding of ITIL processes.

Exposure to CMDB, Asset, and Discovery is a plus.

Good communication and coordination skills.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.