Billing Specialist

Actively Reviewing the Applications

NetFortris, A Sangoma Company

On-site

Posted 23 hours ago • Apply by June 13, 2026

Job Description

Description

Sangoma, a leading business communications provider, is looking for a detail-oriented Billing Specialist to join our finance team. With over four decades of experience in delivering innovative UCaaS solutions, we prioritize accuracy and customer satisfaction in our billing processes. As a Billing Specialist at Sangoma, you will be responsible for ensuring timely and accurate invoicing, managing billing inquiries, and supporting our customers with their billing needs. If you have a knack for numbers and a passion for excellence in customer service, we want to hear from you!

Your Role

Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies.
Manage billing adjustments, credit notes, and account reconciliations as needed.
Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction.
Handle customer billing inquiries and provide detailed explanations of charges and billing processes.
Maintain accurate records of billing transactions and generate periodic reports for management.
Collaborate with sales and customer service teams to gather necessary information for billing accuracy.
Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy.

Requirements

2-3 years of experience in billing, accounts receivable, or finance.
Strong attention to detail and proficiency in managing numerical data.
Familiarity with billing software and accounting systems; experience with Great Plains or Sage 300 is a plus.
Excellent communication skills, with the ability to interact professionally with customers and team members.
Problem-solving skills and a proactive approach to resolving billing issues.
Proficiency in Microsoft Excel, including functions for data analysis and reporting.

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