Banking Operations Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As an Banking Operations Analyst, you will be responsible for managing key functions within the business and private banking, Fulfilment function. The role involves preparation of Security Documentation for SME-Retail customers and performing Security maintenance activities in the Asset Finance Space.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

Work Schedule : Flexible shift

What will your day look like?

As a Banking Operations Analyst, your responsibilities will include :

• Ensure transactions are processed in an accurate and efficient manner
• To provide a customer centric service to internal and external stakeholders through the accurate and efficient processing of work requests.
• Develop sound relationships with internal and external stakeholders by maintaining two-way communication.
• Ensure Target Service Level Agreements (SLAs) are consistently met with 100% quality.
• Provide a high level of customer service by accurately dealing with all enquires in an efficient and timely manner.
• Effective workflow/queue management and prioritising urgent requests.
• Support the line manager and the seniors of the team to better analyse day to day challenges and provide an appropriate solution for the same.
• Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards aligning with legal and regulatory requirements.
  
  
  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Oral & written Communication and proficiency in MS Word, Excel and Power point
• Display good level of accountability and Responsibility in day-to-day work.
• Ability to work in a time critical environment. And display good level of prioritization skills.
• Thrive to provide better service to the customers in line with the bank’s values and principles.
• Good understanding and hands on experience on various Microsoft applications.
• Ability to blend and work in coordination with the team.
• Ability to go over and beyond and to be flexible to meet the changing business requirements.
  
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 112047.

Job Posting End Date

17/03/2026 , 11.59pm, (IST)