Back Office Executive

Company Description SkyOS BPO Private Limited, founded in March 2025 in Mohali, Punjab, was created to provide a higher standard of business process outsourcing rather than just another option in the market. The company supports inbound and outbound customer operations for global clients, including customer support, outbound sales, technical support, and back-office services, with accountability similar to an in-house team. SkyOS is ISO 9001:2015 certified for Quality Management, ICO registered under UK GDPR, and recognized as a startup under the Government of India’s Startup India initiative. Every agent is trained for resolution-focused support, and clients receive regular insight reports backed by full data compliance. SkyOS also runs the SkyOS Bright Future Foundation, funding education for children facing financial hardship across India, reflecting its commitment to social impact.

Role Description The Back Office Executive is a full-time, on-site role based in the Mohali district. The role involves managing day-to-day back-office operations such as data entry, record maintenance, documentation, and updating internal systems accurately and on time. Responsibilities include coordinating with front-office and operations teams, preparing reports, supporting basic finance-related activities, and assisting with compliance and audit requirements as needed. The Back Office Executive will handle email communication, respond to internal queries, support process improvement initiatives, and ensure that all tasks are completed according to company standards and client requirements.

Qualifications

• Strong Back Office Operations and Office Operations skills, including data management, documentation, and process coordination.
• Effective Communication skills for clear written and verbal interaction with internal teams and stakeholders.
• Basic Sales support capabilities, such as preparing sales reports and assisting with follow-up documentation.
• Foundational Finance skills, including working with invoices, spreadsheets, and basic reconciliations.
• Proficiency in MS Office or similar productivity tools and the ability to learn new software quickly.
• Excellent attention to detail, organizational skills, and time management abilities.
• Ability to work in a structured, on-site environment in Mohali and collaborate within cross-functional teams.
• Preferred: Bachelor’s degree in Business, Commerce, or a related field; prior experience in BPO or back-office roles is an advantage.