Back Office Executive

Greeting from Mphasis

We are looking for candidates who has experience in Back-office Executive

Years of experience - 6 to 12 months in International Customer Service /Back office function

Flexible to work in rotational and night shift.

100% WORK FROM OFFICE

Work Location: Mphasis WTC 3, Mahadevapura, Bangalore 560048

Job Summary:

Support operations by reviewing customer cases, updating account information, resolving simple to medium-complex requests, and ensuring accuracy while following all process guidelines and compliance requirements.

Key Responsibilities:

• Review and process customer cases such as account updates, payment checks, dispute data entry, and basic validations.
• Follow defined procedures and business guidelines for completing case decisions accurately.
• Perform initial checks and collect required information to support case investigation.
• Escalate complex issues to senior team members or SMEs when additional review is needed.
• Maintain high accuracy and attention to detail.
• Coordinate with internal teams for clarifications.
• Ensure compliance with security, privacy, and regulatory standards.
• Participate in daily huddles, quality feedback sessions, and calibration discussions.
• Support new agents by sharing process knowledge when required.
• Highlight any process gaps or system issues

Skill Requirements:

• Good Communication (Typing and speaking )
• Analytical Ability & Decision Making
• Accuracy & Attention to Detail: High
• MS Office: Basic
• Compliance Orientation: Strong

• Flexible to work in rotational and night shift.
• 100% WORK FROM OFFICE
• Immediate Joiners only