B2B Customer Support Executive

Job Title: B2B Customer Support Executive

Company: Redcliffe Labs 

Location: Gurgaon Sec 39 

Industry: Healthcare 

Overview: 

The B2B Customer Support Executive will be responsible for managing communication and coordination with business partners to ensure seamless professional service experience. This role requires a high degree of accuracy, responsiveness, and collaboration across internal teams to uphold service quality and client satisfaction standards. 

Key Responsibilities: 

•  Handle inbound and outbound communication with B2B partners in a timely and professional manner.
• Provide accurate information and updates regarding diagnostics services, bookings, and report status. Address partner queries and concerns promptly to ensure efficient issue resolution. 
• Manage escalations and coordinate with relevant teams to deliver effective solutions. 
• Liaise with the field operations team and clients to monitor phlebotomy visit schedules and completion status.  Coordinate with the laboratory team to resolve report-related discrepancies or delays. 
• Accurately record and maintain booking IDs and other relevant information in the internal system. 
• Ensure all partner-related data is updated, complete, and compliant with internal processes. 
• Adhere to standard operating procedures (SOPs) and maintain a high level of process discipline

Qualifications and Experience: 

• Education: Bachelor’s degree in any discipline 

• Experience: 6 months -1 year of experience in customer support, preferably within the healthcare or diagnostics sector. 

Skills and Competencies: 

• Excellent verbal and written communication skills. 
• Strong analytical and problem-solving abilities. 
• Proficiency in CRM systems, Excel, and other business productivity tools. 
• High level of organizational skills and attention to detail. 
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.