AWS L2 Administrator / Senior Cloud Operations Engineer

Job Description

Position Description Job Title: AWS L2 Administrator / Cloud Support Engineer Experience: 3?5 YearsWork Mode: Bangalore / HybridType: Full-time Role Summary The AWS L2 Administrator will support day-to-day cloud operations, incident handling, deployments, monitoring, and infrastructure maintenance. The role requires strong hands-on experience in managing AWS resources, troubleshooting production issues, and collaborating with L3 teams for advanced escalations. Responsibilities Cloud Administration Manage and support AWS services such as EC2, S3, EBS, RDS, VPC, IAM, Route53, CloudWatch, EFS, ELB. Perform routine maintenance: server patching, backup verification, instance lifecycle operations. Create & manage snapshots, AMIs, storage lifecycle policies. Basic understanding & support for container workloads (ECS/EKS) and serverless (Lambda). Incident & Operations Support Act as L2 escalation point for alerts, operational failures, application connectivity, resource utilization issues. Troubleshoot OS-level, network and access-related incidents. Perform log analysis, first-level RCA and escalate to L3 when required. Manage ticket queues, SLA adherence, shift support and on-call rotations (if applicable). Monitoring & Performance Configure & tune CloudWatch metrics, alarms and dashboards. Monitor compute, storage, network utilization and recommend scale-up/optimizations. Provide periodic performance insights and trend analysis. Security & Access Control Create and manage IAM users, groups, roles and policies with least privilege. Perform access reviews, key rotation, MFA enablement and patch compliance. Support vulnerability remediation and security audits. Automation & Process Basic scripting for automation using Bash/Shell/Python/PowerShell. Work with DevOps/Engineering teams on CI/CD, deployments & environment upgrades. Maintain documentation, SOPs, runbooks and knowledge base. Required Skills Category Skills AWS Core EC2, S3, EBS, VPC, RDS, Route53, CloudWatch OS Admin Linux/Windows troubleshooting, patching, service management Networking VPC, Subnets, Routing, Security Groups, VPN basics Security IAM policies, KMS basics, MFA, SSM, GuardDuty awareness Tools Git/Jenkins exposure, ticketing tools (ServiceNow/JIRA), monitoring tools Automation Basic scripting (Python/Shell) preferred Good To Have Experience with CloudFormation/Terraform basics Understanding of EKS/ECS Docker container operations Hands-on with AWS Backup, DR planning, Access Analyzer AWS Certified Cloud Practitioner / Solutions Architect Associate Soft Skills Proactive troubleshooting and analytical thinking Ability to document issues & resolutions clearly Strong communication skills for incident coordination Team player with continuous learning mindset Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let?s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you?ll reach your full potential because? You are invited to be an owner from day 1 as we work together to bring our Dream to life. That?s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company?s strategy and direction. Your work creates value. You?ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You?ll shape your career by joining a company built to grow and last. You?ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team?one of the largest IT and business consulting services firms in the world.